Building a Remote eCommerce Team: Step by Step Guide 2021

Published by Sneha Das — 04-28-2021 04:04:48 AM

Since the ecommerce business is increasing in the covid19 era, it needs the hour to manage it effectively without compromising the growth and productivity. We also know that it's challenging to operate a business from physical offices in such scenarios. 

Now the question arises as to what to do? Well, the answer is to build up a remote e-commerce team that can manage the business pursuits.

Do you know? Recent research implies that the number of people who work remotely at least once a week has grown by 400% in the last decade.

In such a case, creating a remote ecommerce team requires several objectives to expand the business growth. Moreover, in this blog, you will get to know a step-by-step guide to build up the ecommerce team.

Table of contents

5 Ways to Build an eCommerce Team

  1. Create an excellent team structure
  2. Select the right professionals to fuel team
  3. Hire candidates on a trial basis 
  4. Ensure the right collaboration tools
  • Slack
  • Google Drive
  • Trello
  • Asana

     5. Inculcate an interactive work environment

Being an ecommerce businessman, you need to ensure the same trust as you build up with your consumers without face to face. Although it's challenging to manage the team remotely yet it's possible to do the same with growing technology. 

Thanks to cloud-based SaaS software and faster Internet connection, which assist in managing the ecommerce team effectively.

Now let's start with the required components to build an ecommerce team remotely.

5 Ways to Build an Ecommerce Team

1. Create an Excellent Team Structure

Depending on the size of your ecommerce business, you need to create a well-defined team structure that will comprehensively deal with the company's growth. Include at least these six roles provided below to ensure proper channelizing of your ecommerce business.

  • Director: 

The man holding the position will work for the inclusive growth of the business and will guide staff to achieve the monthly targets.

  • Project Manager: 

A project manager will look after the orders and supply scheduled for retailers and merchants. He will establish good communication amongst the team members involved in a particular project.

  • Creative and Marketing staff: 

The team members will handle the content-related tasks over digital platforms like social media platforms, company websites, and many more.

  • Business Analyst:

The business analyst role is the most important one. It keeps an eye on key performance indicators (KPIs) and objective key results(OKRs) to ensure the overall company performance in the competitive world.

  • Tech and IT staff: 

The IT and technical staff looks after the website maintenance, software issues, and operational issues so that business activities don't get interrupted. There are many companies offering ecommerce development in India or you can also hire shopify developers in India at a fractional cost to build your ecommerce remote team as it's trend is raising up in the market too.

  • Customer Service staff: 

Last but not least, It is crucial to answering customers' queries before and after the purchase of products.

2. Select the Right Professionals to Fuel Team

An organization's growth solely relies on its employees, and to find the suitable ones; you need to prioritize the below skills in the employees.

  • Communication: 

In a remote team, communication triggers one of the biggest challenges amongst clients and employees. Hence make sure the professional you hire has excellent written and verbal communicative skills. Moreover, they will be able to fulfill their job requirements. You need to ensure proper communication tools for the employees to avoid any interruption.

  • Self-motivation:

Hire the professionals who have a proven background of staying self motivated during the projects. Because you will not always be there to incur the enthusiasm in them.

  • Tech-savvy:

If someone is tech savvy, it's better for your ecommerce business as he can look after the bug or site related issue. Moreover if he finds any errant code he can fix that too.

3. Hire Candidates on a Trial Basis

Hiring a professional on a trial basis could be the right choice. Mention it clearly that he would be on a trial basis for at least 4 to 6 months from the first day. After that, make it official if anything was okay with you and the employee.

As it creates trust issues with a remote worker, it's imperative to check his overall performance before asserting the job officially.

4. Ensure the Right Collaboration Tools 


A remote worker may belong to any geographical area, and then it becomes necessary to foster collaboration for projects amongst workers. However, if you use the right collaboration tools available in the market, the task might be easier for you and the professionals.

Some of the best collaborative tools you can apply for customizing the communication are Slack, Google Drive, Trello, Asana, and

  • Slack

Most ecommerce businesses use Slack for collaboration purposes as it provides instant messaging and quick feedback. You don't need to send emails or require the contact info of the employee. Moreover, Slack saves your time from attending meetings and writing emails.

Employees can also select their availability status accordingly, thus helping the others to coordinate on time.


  • Google Drive

Google Drive is the most popular tool for ensuring coordination amongst team members as they can work on similar documents at a time. They have options to edit and view the document. Moreover, All files are accessible through all the devices the employees use.

  • Trello

Trello facilitates the way for the employees to see the projects visually and can check which part of the project is complete which is not. Moreover, one can also comprehend the part of the project the employees are struggling with and suggest the task accordingly.

  • Asana

 It is slightly similar to Trello, but additional features of organizing the project task are available there in the app. The employees can easily access the same to-do list created for everyone in the app. Moreover, you can keep track of the ongoing project whenever you want.

Most importantly, implement specific security protocols so that employees would not compromise with the business documents or particular projects secrets.

5. Inculcate an Interactive Work Environment

The most crucial part for an ecommerce remote team is to create a healthy, interactive, and flexible work environment. Each employee handles the workload according to his work spirit.

It will help if you don't impose strict rules to get the work done on time as the quality of work matters more than the number of hours put into the project. Moreover, you should value the team's effort and encourage them to work with full enthusiasm.

Wrapping Up!

Indeed, it's great to work with an ecommerce team remotely as the remote work culture has grown over the years. It appeared to be more strange in the early 2020s regarding the distant work concept.

But technology paved the way for businesses to work with a remote team. And in this covid era, it's proving to be more fruitful than ever before.

You can contact an ecommerce website development company in India to help you build up the ecommerce team sincerely. Hoping the blog has given you meaningful insights to build up a remote ecommerce team. Moreover, if any query comes up to your mind, do share as we are always there to reply.

About Sneha Das


This member hasn't told us anything about themselves yet! Encourage them to do so!