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Are you thanking your customers who lodge complaints?
Published by Digokgwe Mokone — 10-15-2017 03:10:36 AM
You must thank your customers for lodging complaints!
You must thank your customers who lodge complaints about unsatisfactory
services rendered.
The majority of customers will rather walk away, taking their support
elsewhere than complain when they are not satisfied with services.
Join our customer followup program here
Thank those who come and complain while addressing their issues genuinely,
as they are showing a willingness to stay and address matters.
Make it a point that you do not apply the tactics of the "bedbug letter"
According to the story of the bedbug letter, a long time ago a passenger
traveling in Pullman railway sleeping car, found a bedbug in
his berth and wrote a letter of complaint to the president of
Pullman’s Palace Car Company.
The president is said to have replied that:
the company had never heard of such a thing and as a result of his
experience, all the sleeping cars were being pulled off the line and
fumigated and that the company was committed to providing its customers
with the highest level of service.
It is also said enclosed with this letter, by accident, was the passenger’s
original letter to the president, across the bottom of which he had written
a note to his secretary which said “Send this S.O.B. the standard bedbug
letter!”
This is not appropriate customer service and will not bring user
satisfaction.
You should try your best to help your customers solve the
problems that they bring to you.
Join our customer followup program here
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About Digokgwe Mokone
Hello, I am Digokgwe Mokone from Bronkhorstspruit in South Africa. I am building a home based business to generate income through multiple streams while helping others do the same, focusing currently mainly on generation of leads for network marketing. I am a strong believer in networking and duplication and make use of these tools in the promotion of my business as well as encourage others do the same. In addition I prefer to learn from others and copy what they do if I find it helpful rather than try to "reinvent the wheel." Welcome on board. I am looking forward to connecting and engaging with you!
